Helpdesk Portal (aka Freshdesk)
The helpdesk portal now features a library called Knowledge Base. This section will be built over time with helpful documentation for different apps and processes, troubleshooting tips, and more.
Log in is not required to Submit a Ticket or access the Knowledge base. Log in is only required to update and manage your own personal tickets.
To access the new helpdesk portal, go to https://support.rlhudson.com
Log in to manage your tickets:
- Click the Login button on the top right corner.
- Next to Are you a customer? at the bottom of the page, click Login here and use your company email and password to log in.
Once logged in, click Tickets, then click on the title of the ticket to view, reply, or close the ticket.
Knowledge Base
The knowledge base can be accessed from the Home page or the Knowledge base tab
Find tickets or articles that match a specific keyword or phrase. (log in required to search tickets)
If there is any specific information you would like to see here, open a ticket and let us know!
To submit a ticket
- Click the Submit a ticket button on the top right side
- Fill out the form
- Click Submit to send your ticket in
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