I can't Access the Internet

Step 1: Find the Wi-Fi Symbol

The Wi-Fi symbol looks like curved lines over a dot.

• Look in the bottom-right corner of your screen. 
• If you see this type of symbol, ? you are connected to Wi-Fi. 
• If you see a globe ?, X, or warning sign, there may be a connection problem

Step 2: Make Sure Airplane Mode Is Off

• Look for an airplane icon. 
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• If it is turned on, click it to turn it off. Turned on looks like the above image
• If there is no Airplane then proceed to step 3 

Step 2B Check Wi-Fi Networks

• Click the network icon near the clock. 
• A list of Wi-Fi networks should appear.
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• If your Wi-Fi name says Connected, you are connected. 
• If it says Available or Secured, click it and choose Connect. 
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• If no Wi-Fi networks appear, Wi-Fi may be turned off.

ONLY IF YOU ARE AT HOME THIS STEP IS FOR YOU 

Step 3: Check the Wi-Fi Box (Router)

The Wi-Fi box is usually a small device with blinking lights.

• Find the Wi-Fi box.
• Make sure the power light is on.
• Look for a light labeled Internet, WAN, or a globe symbol.
• If that light is red or off, CALL or your internet provider.

Step 4: Test a Website

Try opening:

• Google
• YouTube
• Bing
• Or a sight that is not in you favorites bar in Chrome or Edge

If none of them open:

• Continue to Step 5.

Step 5: Turn Wi-Fi Off and Back On

1. Click the Wi-Fi symbol. (refer to the step 2 image. The arched lines with the dot)
2. Turn Wi-Fi off. Click the wifi symbol
3. Wait 10 seconds.
4. Turn Wi-Fi back on. Click the wifi symbol again      
5. Connect to your Wi-Fi name again.

Step 6: Restart the Computer

1. Save your work.
2. Click Start.
3. Click Power.
4. Click Restart.

Step 7: Check Another Device

Try your phone on the same Wi-Fi.

• Phone works: The problem is probably with the computer.
• Phone does not work: The problem is probably with the Wi-Fi or internet service.

If none of these steps work please have someone email helpdesk@rlhudson.com  

Please give IT these details.  

• "I see a globe icon."
• "I see a red X."
• "I don't see any Wi-Fi networks."
• "My Wi-Fi network is listed but says Not Connected."
• "The network cable is unplugged."